WORK ENVIRONMENT

The Senior Event Coordinator position reports to the Events and Operations Manager and works within the Events team at People First Stadium. The position supervises the Event Coordinator and works closely with internal and external Stakeholders, including contractors and hirers.

ORGANISATIONAL ENVIRONMENT

SQ manages, operate and promotes the use of the State’s major sports, recreation and leisure facilities.  https://www.stadiums.qld.gov.au/

KEY ACCOUNTABILITIES

• Oversee all aspects of events and facility bookings, supervising staff and contractors as required to ensure hirer’s requirements are met and positive working relationships with hirers, key stakeholders, suppliers and tenants at the venue are maintained.
• Contribute to the preparation of event budgets and maintain and update event documentation, records and reports in accordance with SQ’s requirements, administrative procedures and timeframes reporting to the Events and Operations Manager.
• Chair event planning / debrief meetings ensuring effectively collaboration with relevant stakeholders.
• Manage Event Control Room for major events ensuring the satisfactory performance of all key stadium
• Manage all logistics (resourcing and equipment) requirements with regard to stadium related setups and pull-downs for events.
• Lead the development and implementation of the stadium’s security management plan and procedures for event day.
• Manage operational relationships with major stadium event day service providers to ensure that contractual commitments are fulfilled and venue standards are being upheld (ie. caterers, cleaners, security, ticketing).
• In conjunction with SQ’s Ticketing Operations Manager, liaise with service providers, hirer representatives, external and internal stakeholders for the fulfillment of ticketing requirements for all People First Stadium events, including (but not limited to) AFL Pre-Season competition, AFL Premiership Season and AFL Finals Series, International Cricket and Big Bash League cricket events, concerts and exhibitions.
• Monitor sales across all events and provide associated reports.
• Ensure systems are in place to accurately record ticketing activity for all events both in terms of operational requirements and financial reconciliation.
• Coordinate the delivery of the agreed traffic and transport management arrangements for all stadia events including liaison with Council, TMR, Police and the traffic control contractor.
• Ensure SQ event operational policies, procedures and plans are implemented for all events, functions and facilities bookings at People First Stadium. Identify changes for improvement and/or opportunities where possible.
• Provide quality and timely support to the Events and Operations Manager and other team members in the delivery of Major Events and other nominated events, as required.
• Monitor the venue’s event operations and liaise with other venue staff of SQ to ensure consistency and quality of the overall business approach, and that of patrons and hirers have a quality experience.
• Oversee casual event staff including recruitment and selection, induction, training and rostering and monitor and manage the performance of casual staff.
• Understand and apply the current legislation and governance arrangements pertaining to the operations and administration of a multi-purpose venue.

MANDATORY QUALIFICATIONS AND/OR EXPERIENCE

• Tertiary qualification in a relevant discipline or equivalent relevant experience.
• Minimum 3 years’ experience in an event coordination/operations/management related role, in a stadium or major venue environment

KNOWLEDGE, SKILLS AND EXPERIENCE

ESSENTIAL

• High level communication, negotiation, interpersonal and networking skills.
• Ability to work on tight deadlines and prioritise large volumes of tasks.
• Well-developed planning, scheduling and organisational skills.
• Demonstrated experience in managing staff including to the ability to direct, guide, motivate and delegate tasks.
• Demonstrated experience in delivering high quality customer service to hirers and patrons alike and ability to handle difficult situations.
• Ability to manage multiple stakeholders and prioritise tasks in a dynamic event environment.
• Demonstrated experience in delivering an end to end event experience in a multi-purpose facility.
• Demonstrated problem solving skills.
• Ability to develop and apply procedures relating to the delivery of events, activities and services.
• Experience in developing and maintaining event reports, documentation and records.