The public assembly venue industry has been awakened from complacency with the reality of terrorist acts that have now left their mark on public places and transportation sources with mass crowds in attendance within these places.

More importantly, it is not just the extraordinary acts of terror that emergency preparedness should be planned around, rather, emergencies in general that can adversely impact life, property and event activity.  Responsibility to minimize injury, damage, disruption, inconvenience, discomfort, liability, and of course, fatality, cannot be underestimated.

From prior first-hand experiences in crisis management, this course has been developed to help those attending to realise they must think in advance and be well prepared to act more, as opposed to reacting so much, in true emergency and crisis situations.

Learning Objectives

  • To raise our awareness for the absolute need for proper emergency preparedness
  • How to begin the development of structured plans for emergency procedures
  • How to be better prepared to help assure that we are exercising a reasonable level of vigilance at appropriate times in preparation to manage potential emergencies and crises


  • Preparation for the “Normal” Emergency
  • Critical Emergency Planning and Anticipatory Phases
  • Suggested Planning and Preparedness Exercise
  • Emergency Preparedness and the Potential Crisis – An Analogy
  • Expectations – Anticipating The Venue Emergency or Crisis
  • A Simple Rule – A Huge Responsibility
  • Media Management Plan
  • Media Guidelines
  • Media Management Team Composition

Learning Activity
During this working session, the class will be split into four (4) teams to engage in internal discussions about emergency preparedness planning related to venue management.  The instructor will facilitate the thought process through the sharing of actual experiences in crisis management.  Case studies will be used in this workshop illustrating operating areas needing regular attention by venue management and staff in fulfilling their responsibilities as professionals.