The course further examines the principles discussed in Finding and Keeping Your People, taking theoretical models and applying them to the students “real” experiences, presented in an “Action Learning” format.

This process is based on the 4-stage model of adult learning by Professor David Kolb (1984) which comprises four essential and sequential components, namely:

  • Having an Experience
  • Reflecting on that experience
  • Developing a plan of action
  • Implementing the action plan

Each of the seven (7) student groups in the classroom will be asked to focus on one key element of Human Resources Management, which will be nominated by the lecturer (i.e. one subject per table). The topics are:

  • Culture: Values & Commitments
  • Recruitment & Selection
  • Training
  • Development & Performance Management
  • Industrial Relations
  • Managing Generations X&Y
  • Work/Life Balance

Learning Objectives
At the completion of this course, students will have:

  • Gained an understating of the current issues/problems facing venue managers
  • Understood the impacts of changing work practices in the venue industry
  • Discussed a series of potential remedies as they apply to each individual workplace
  • Summarised findings and reported through class and in a written format their overview of current workplaces
  • Developed a scenario for implementation in their workplace

Culture: Values & Commitment

Recruitment & Selection

  • Structures & Resourcing
  • Recruitment
  • Selection


  • Benefits
  • Impacts
  • Categories

Development & Performance Management

  • Performance Appraisal
  • Succession Planning
  • Incentives/motivation
  • Career planning

Industrial Relations

  • Agreement Types
  • National Employment Standards
  • Legislation

Managing Generations X &Y

  • Profiles
  • Changing Work Habits
  • Communicating into the future
  • Impacts in the Venue Management Industry

Work/Life Balance

  • Characteristics of future workplaces
  • Barriers to making cultural changes to work/life balance
  • Making changes to accommodate balance

Learning Activity
Each group will have the full hour to complete the following

  1. Without access to the notes, but based on the notes, identify the most significant problem facing your organisation in the designated category allocated to your group.
  2. Divide the available “air” time so that each group member has 5 to 7 minutes to describe that problem as it applies to their workplace, to examine it and then to assess any comments and recommendations emanating from the group discussion.
  3. Write notes. Jot down any recommendations or suggestions from the group, no matter how way out or trivial, which may help you to solve your problem
  4. When all members of the group have completed their presentations, examine your notes and write a one page (300 words) summary on what you will do to implement your group’s recommendations when you return to your organisation  Note: This paper must be handed in no later than 5pm Wednesday 12 November (two days after the class).
  5. If you do not have the immediate authority to implement the recommendations, then draw up a scenario on how you would convince the person who does have the authority in your organisation to implement the recommendations.
  6. Hand a copy of the written summary to your tutor. It will be marked as part of the assessment process for the course.